Frequently Asked Questions
On March 15, 2021 The Original Muck Boot Company became a proud member of the Rocky Brands family.
IT'S ALL IN THE DESIGN. ALL MUCK® BOOTS ARE 100% WATERPROOF KEEPING FEET WARM, DRY, AND PROTECTED IN HARSH WEATHER AND MESSY WORKING CONDITIONS.
THE SECRET:
Our exclusive, self-insulating, waterproof NEOPRENE shell construction. The NEOPRENE bootie material acts as a "neutral medium" between inside and outside temperatures. Naturally lightweight, and very comfortable, the material keeps the foot and lower leg warm and protected in cold and wet conditions.
Natural rubber overlays act as a protective skin for the upper bootie. The upper has a triple-reinforced toe area and quadruple-reinforced heel area. The outsole is made of high abrasion natural rubber. The rubber in the boots will stay flexible for years.
Work boots and hiking shoes typically use lofted insulations to resist cold temperatures. They are usually laminated to the whole shoe lining or glued into the toe area of a shoe or boot. It is not a waterproof material.
The NEOPRENE used in MUCK® BOOTS is both waterproof and self insulating. Our materials exceed the long-term effectiveness of waterproof membrane materials and provide greater insulating properties than all non-specialty temperature-control substrates.
The rubber shell and nylon upper are very durable and clean up easily with a spray of water or gentle scrubbing with soap and water. The rubber upper can be conditioned with wax polish, Armor All® or liquid detergent. It is not recommended to use conditioners on the outsole area. This may cause it to become slick in wet or icy conditions.
Learn more on how to care for your Muck® Boots.
We have a select team of brand ambassadors who represent the Muck Field Team. Currently, we are not accepting new applications for Field Team members. But that doesn’t mean we aren’t always keeping our eye out for amazing Muck Boot lovers who we may want to engage with in the future. Please be sure to tag @muckbootco and #muck in your Instagram posts, and we’ll keep an eye on what you are up to!
No. The upper calf and topline areas are made of soft, flexible NEOPRENE and will stretch. With the flexible upper, the pant leg can be worn over or inside the boot. The collar material can be turned down to allow hands-free removal and vent humidity in warmer working conditions.
BioLite is a low compression high performance injection molded EVA foam that is easy to clean, non-marking, delivers superior impact absorption and support. BioLite has been granted a Green Leaf certificate by Intertek, an accredited independent 3rd party testing facility, verifying that this product will properly biodegrade in bioreactor landfills.
How did we validate the biodegradability?
The Rocky Brands team worked with an accredited third party, Intertek, to validate the eco statements we are making regarding BioLite. Intertek's Green Leaf Mark identifies a product that has been independently verified by an accredited laboratory and found to conform to specified existing environmental standards and/or regulations. The standards tested to: Landfill biodegradation validated utilizing the ASTM D5511-18 test method, ISO 15985.
What is a bioreactor landfill?
A bioreactor landfill is one that recirculates their leachate, water that has percolated through a solid and leached out some of the compounds in the landfill. In the USA, as of 2020, there are around 1,090 or 1/3rd of the current active landfills that are bioreactor landfills that recirculate their leachate.
Will the BioLite products biodegrade in my closet over time?
Not unless you operate a bioreactor landfill in your closet! BioLite is designed to begin and only breakdown when in a bioreactor landfill.
Muck Boots is proud to help outfit active troops and their families by offering a 25% discount. Discounts are currently available via phone orders only, please call our customer care center at 1-855-377-2668 for complete details.
No. We are not able to price match via our website or in our company owned retail stores. Sometimes if a price is too good to be true it may very well not be. To be sure you are buying the genuine article, shop securely on this website or via one of our authorized resellers who can be located here.
CUSTOMER SERVICE
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “Track Order” link for order status. If you are not a registered user, you can contact Customer Service at 855-377-BOOT (2668) by submitting an email via the Contact Us section on our site here. Customer Service hours are 7am to 11pm (PST/PDT) Monday through Friday
We are aware of several imposter/fraudulent websites claiming to sell Muck boots and have taken actions to help shut them down. We want to reassure our customers that the official website managed my the The Original Muck Boot Company is www.muckbootcompany.com If shopping outside the US then you can safely link to our regional sites from this URL. To help keep you protected, here are some tips to ensure you are shopping securely:
- The ONLY Muck ecommerce website that the brand manages is www.muckbootcompany.com and the regional sites you can link to from here. Many fraudulent sites look very similar to ours so please check the URL carefully.
- Call our US Customer Care team at 1-855-377-BOOT (2668) if you are on another website and are unsure if it is our verified site. We are here to answer any questions you may have.
- Check the reviews on the website you are shopping.If you should find a fraudulent site or if you have experienced fraud, you can report it here: https://www.bbb.org/scamtracker/us/
Yes. The natural rubber can be repaired with sealant found in local hardware stores. We recommend Aquaseal® brand marine sealant. First, clean the punctured area thoroughly with mineral spirits. Then, apply the sealant over affected area and wipe to a thin film. The sealant should air dry for at least 24 hours.
Need Mucks for the whole crew? The Original Muck Boot Company® is happy to offer bulk discounts on large orders of boots and shoes. Discounts are currently available via phone orders only, please call our customer care center at 1-855-377-2668 for complete details.
SIze AND Fit
Boots and shoes are available in whole sizes only, but will stretch to fit half sizes. There is a 15mm toe allowance built into the sizing. For men who are a ½ size, order the next size up. For Women who are a ½ size order the next size down.
Many of our best selling boots are built for men and women – we call them unisex sizing. Women should order 1 size down from the men's size shown. Our size charts will help you find the perfect fit. Please see our Size & Fit Guide for more information. If you already now your size go straight to a size chart below.
TRICKS FOR MEASUREMENT
Tools: ruler, pen, and a piece of paper.
Follow these steps:
- Place the paper on the ground and stand on it with your weight slightly forward to make sure your foot is flat.
- Draw a line behind your heel and another line in front of your longest toe. It is common to have one foot longer than the other, so use the longer foot to measure.
- Measure the distance between lines in inches or centimeters.
- Find your measurement on the Muck Boot size chart to figure out the best. Round up if your size falls in between.
Yes. Our boots are made to standard widths, but the materials will stretch to fit widths up to a EEE. For narrow feet, we suggest wearing a thicker sock or putting in an additional sock liner to take up room. Our Size & Fit Guide can help you find the right fit for your Muck Boots.
One of the most important and revolutionary features of The Original Muck Boot Company® footwear is the structured, Breathable Airmesh lining used in all our products. Airmesh is made up of thousands of tiny vertical fibers that allow air to circulate throughout the interior lining surfaces. Excess humidity and perspiration that might build up in the boot are quickly wicked away. This creates a comfortable environment for your feet that lasts for extended periods of use.
It isn't necessary unless activities are planned for extreme, cold conditions. The NEOPRENE bootie material is rated sub-zero during active use and will effectively withstand freezing temperatures for up to one hour. Medium-weight athletic socks should provide the best fit. The upper will stretch to accommodate thicker socks.